ILD 831Week 3 11/5/13
- Reflect on Friedman’s concept of the Triple Convergence and its relationship to knowledge management. If knowledge is now socially developed, what is the role of leadership in knowledge management?
- Keep the focus of your initial post and responses tied to this week’s learning objectives:
- Describe the evolution of knowledge management as impacted by the web.
- Discuss ways that web-based tools can improve the management of information and knowledge
Triple Convergence provided knowledge management the technical agility to reach more people in a quicker fashion in a plethora of ways. The assortment of applications and devices available that can communicate with each other has allowed users of all ability levels to connect, discuss, and develop ideas. However, it has also made some people lazy with research and communicating in person. If they cannot find the information that they want in five minutes, they become frustrated and stop searching. They rarely consider talking to an expert in person. I have experienced this in my role as an academic advisor. Students will routinely avoid talking to an advisor in person if they can manage it. Thus, we have had to put holds on student registration accounts so that we can talk to them about their interests, abilities, and skills, and how they relate to their course of study and the individual classes that they take to complete that major. We also talk with them about the importance of networking in person and building relationships.
I read about the idea of “emotional agility” in the Harvard Business Review this week (David and Congleton, November 2013). It got me thinking about technical agility and how it could be used to development a “mindful, values-driven, and productive” method of knowledge management (David and Congleton, November 2013). When our college President takes time to visit our office and talk to the staff, that effort demonstrates that he cares about our department. Actions speak loudly in these situations, build trust, and reinforce what was said in his speeches. As noted by Jarche (2010), “Trust is also an essential component of social learning. Just because we have the technical networks does not mean that learning will automatically happen. Communications without trust are just noise, not accepted and never internalized by the recipients (p. 4).” I like to think the act of showing care is similar to what Friedman (2007) described of platforms, that “the basic underlying operating system for innovation and production – do not change very often. Thus, even though the mode of communication changes, the value of in-person communication cannot be lessened.
David, S., and Congleton, C. (2013, November). Emotional agility. Retrieved from
Friedman, T. L. (2007). The world is flat 3.0: A brief history of the twenty-first century. New
York: Picador / Farrar, Straus and Giroux.
Jarche, H.(2010). Framework for social learning in the enterprise. Retrieved from